Warranty Policy
We are warranted against failure due to defects in workmanship or materials for 24 months from the date of purchase from us or an authorized distributor/dealer. The included radio battery and battery charger are warranted against failure due to defects in workmanship or materials for 6 months from the date of purchase from us or an authorized distributor/dealer. If purchased from an authorized dealer the item must be returned with a copy of the original sales receipt or proof of purchase. Warranty does not include other accessories, antennas or knobs. Warranty does not cover damage caused by abuse, accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation, alteration, moisture, water, lightning, or other incidence of excessive voltage or current. If failure occurs within this period, return the radio to us or local authorized distributor/dealer at your shipping expense with a full explanation, return address and necessary proof of purchase. The device or accessory will be repaired or replaced, at our option, without charge, and returned to you at our shipping expense. Repaired or replaced items are warranted for the remainder of the original warranty period. We shall have no liability or responsibility to customer or any other person or entity with respect to any liability, loss or damage.
For technical support, please e-mail to: info@samradios.com.
Explain your situation and request technical help by e-mail before doing anything else!
Note:
If you are ever required to return your device, please follow the procedure below:
Please pack carefully your item, along with a typed English letter, explaining the complete problem to us, and ship it to our repair department. Don’t forget to enclose a copy of this receipt and your complete name and return address with postal code inside.
You must enclose a copy of this dated warranty document or you will be charged for repairs!
Thank you for your attention!